
1. Payment & Scheduling
- All mentorship sessions must be paid in full prior to scheduling.
- Payments can be made via Bank Transfer, PayPal, or Wise.
- Once payment is received, you’ll receive a confirmation email and a link to schedule your session.
- Sessions are held via Google Meet or WhatsApp (as agreed) and can be booked using Caroline’s online calendar or by messaging directly on WhatsApp.
- Packages (2-hour, 3-hour, or 10-hour) must be used within six months from the date of purchase unless otherwise agreed in writing.
2. Rescheduling & Cancellations
- You may reschedule a session up to 24 hours before the scheduled time without penalty.
- Cancellations made with less than 24 hours’ notice or no-shows will result in the session being forfeited.
- In exceptional circumstances (such as illness or emergencies), sessions may be rescheduled at Caroline’s discretion.
3. Communication & Time Usage
- Mentorship time can be used through live sessions, voice notes, or email/WhatsApp messaging.
- Emailed or WhatsApp questions are charged in 10-minute increments (e.g., if a reply takes 2 or 10 minutes, it counts as 10).
- To make the best use of your purchased time, please consolidate your questions in advance.
4. Refund Policy
- Due to the personalized nature of mentorship services, all payments are final and non-refundable.
- If you are unsure which option suits your needs, you’re welcome to message Caroline before booking to discuss your goals.
5. Confidentiality
- All information, ideas, and manuscripts shared during mentorship remain strictly confidential.
- Caroline respects your creative work and will not disclose, copy, or share your materials without written consent.
6. Disclaimer
- Mentorship and coaching sessions are intended for educational and professional development purposes only.
- Caroline does not provide legal, medical, or financial advice. You are responsible for your own creative, business, and publishing decisions.
7. Copyright & Intellectual Property
- All materials, templates, and guides provided during mentorship are the intellectual property of Caroline Bakker and may not be copied, distributed, or resold.
- You retain full rights and ownership of your own creative work and manuscripts.
